1. Introduction
These Terms and Conditions ("Terms") govern your use of the [DEALERSHIP NAME] website ("Website") and the purchase of vehicles and services from [DEALERSHIP NAME] ("Company," "we," "us," or "our").
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
2. Definitions
"Customer," "you," "your" refers to the individual or entity using our Website or purchasing our products/services.
"Vehicle" refers to any car, motorcycle, or other motor vehicle offered for sale by the Company.
"Services" includes vehicle sales, financing arrangements, trade-in valuations, test drives, vehicle delivery, and related services.
3. Use of Website
Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our Website and services. By using our Website, you represent that you meet these requirements.
Permitted Use
You may use our Website for lawful purposes only, including:
- Browsing vehicle inventory
- Requesting information about vehicles
- Booking test drives or viewings
- Applying for financing
- Contacting our team
Prohibited Use
You may not:
- Use the Website for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the Website
- Transmit viruses, malware, or harmful code
- Scrape, harvest, or copy content without permission
- Impersonate another person or entity
- Submit false or misleading information
4. Vehicle Information and Listings
Accuracy
We strive to provide accurate information about our vehicles, including specifications, condition, mileage, and pricing. However:
- Information is subject to change without notice
- We do not guarantee absolute accuracy of all details
- Errors or omissions may occur
- Actual vehicle condition may vary from photographs
Verification
We encourage you to:
- Inspect vehicles in person before purchase
- Request a test drive
- Review all documentation (service history, HPI report, V5C)
- Ask questions about any aspect of the vehicle
Pricing
All prices displayed are in British Pounds (£) and include VAT unless otherwise stated. Prices do not include:
- Registration and licensing fees
- Delivery charges (unless specified)
- Optional extras or modifications
- Finance arrangement fees
- Extended warranty costs
We reserve the right to change prices at any time without notice. The price applicable is the price displayed at the time of purchase confirmation.
5. Vehicle Sales Process
Enquiries and Reservations
Submitting an enquiry or booking a test drive does not constitute a binding contract. A sale is only confirmed when:
- You have signed a purchase agreement
- We have accepted your offer
- Payment (deposit or full payment) has been received
Deposits
A deposit may be required to reserve a vehicle. Deposit terms:
- Deposits are typically non-refundable unless otherwise agreed in writing
- Deposits are deducted from the final purchase price
- If we are unable to complete the sale (e.g., vehicle damaged before delivery), your deposit will be refunded in full
Finance Applications
If you apply for financing:
- Applications are subject to lender approval
- We act as a credit broker, not a lender
- Finance is provided by third-party finance companies
- You are responsible for meeting credit terms
- We may receive commission from finance providers
Trade-Ins
If you trade in a vehicle:
- Valuations are estimates and subject to inspection
- Final trade-in value may differ after inspection
- You must have clear title to the trade-in vehicle
- Outstanding finance must be disclosed and settled
- Trade-in values are valid for 7 days unless otherwise stated
6. Vehicle Delivery and Collection
Delivery
For vehicles delivered to you:
- Delivery dates are estimates, not guarantees
- We are not liable for delays beyond our reasonable control
- Delivery charges apply (unless stated otherwise)
- You must inspect the vehicle upon delivery
Collection
For vehicles collected from our premises:
- Collection must occur within 14 days of purchase confirmation (unless otherwise agreed)
- You are responsible for insurance from the point of collection
- All necessary documents (V5C, service history, keys) will be provided
Risk and Title
- Risk passes to you upon delivery or collection
- Title passes to you upon full payment (unless financed)
- For financed vehicles, title remains with the finance provider until paid in full
7. Vehicle Condition and Warranties
Used Vehicles
All used vehicles are sold with:
- A description of their condition (as seen/inspected)
- Accurate mileage recording (to the best of our knowledge)
- HPI clear certification (unless disclosed otherwise)
- Service history (where available)
Warranty
- New vehicles come with manufacturer warranties (terms apply)
- Used vehicles may include remaining manufacturer warranty
- Extended warranties are available at additional cost
- Warranty terms are provided separately and form part of the sale
Consumer Rights
Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. Vehicles must be:
- As described
- Of satisfactory quality
- Fit for purpose
8. Test Drives
Requirements
To participate in a test drive, you must:
- Be at least 21 years old (or as specified by our insurance)
- Hold a full, valid UK driving license
- Provide proof of identity
- Have valid insurance (or use our insurance with applicable excess)
Conditions
During a test drive:
- You are responsible for the vehicle
- You must comply with all traffic laws
- You are liable for any damage caused by negligence
- We reserve the right to terminate the test drive at any time
Insurance
Test drives are covered by our insurance, subject to an excess (typically £1,000-£5,000 depending on vehicle value). You may be required to pay this excess for any damage.
9. Payment Terms
Accepted Payment Methods
We accept:
- Bank transfer (BACS/CHAPS)
- Debit card (subject to limits)
- Credit card (subject to fees and limits)
- Finance arrangements (subject to approval)
- Cash (up to legal limits, typically £10,000)
Payment Security
- All payments are processed securely
- We do not store full credit card details
- Payment must clear before vehicle release
Late Payment
For financed vehicles or installment arrangements:
- Late payment may incur fees
- We reserve the right to repossess the vehicle for non-payment
- Your credit rating may be affected
10. Cancellation and Returns
Distance Sales (Online Purchases)
Under the Consumer Contracts Regulations 2013, if you purchase a vehicle without physically viewing it first (distance sale), you have:
- 14 days to cancel from the date of delivery
- Right to a full refund (minus reasonable costs)
- Responsibility for return costs
In-Person Purchases
For vehicles inspected and purchased in person, there is no statutory right to cancel. However, your Consumer Rights Act protections still apply if the vehicle is faulty or not as described.
Exclusions
Custom orders or bespoke modifications may not be eligible for cancellation.
11. Limitation of Liability
To the Extent Permitted by Law:
We are not liable for:
- Indirect, consequential, or incidental damages
- Loss of profits, revenue, or business opportunities
- Damage caused by your misuse of the vehicle
- Events beyond our reasonable control (force majeure)
Our Total Liability:
Our total liability to you (whether in contract, tort, or otherwise) shall not exceed the purchase price of the vehicle.
Nothing in These Terms:
- Excludes or limits our liability for death or personal injury caused by negligence
- Excludes or limits liability for fraud or fraudulent misrepresentation
- Excludes any statutory rights you have as a consumer
12. Intellectual Property
All content on our Website (text, images, logos, videos) is owned by or licensed to [DEALERSHIP NAME] and protected by copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, distribute, or modify our content without permission
- Use our trademarks or branding without authorization
- Claim ownership of any content
13. Third-Party Links and Services
Our Website may contain links to third-party websites (e.g., finance providers, manufacturer sites). We are not responsible for:
- The content or practices of third-party sites
- Any transactions you conduct with third parties
- The accuracy of third-party information
14. Data Protection
Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws (GDPR, Data Protection Act 2018). Please review our Privacy Policy for details.
15. Complaints and Disputes
Complaints Procedure
If you have a complaint:
- Contact us at [COMPLAINTS EMAIL] or [PHONE NUMBER]
- We will acknowledge your complaint within 2 business days
- We aim to resolve complaints within 14 days
- If unresolved, you may escalate to alternative dispute resolution
Alternative Dispute Resolution
If we cannot resolve your complaint, you may use:
- The Motor Ombudsman: https://www.themotorombudsman.org
- Citizens Advice Consumer Service: 0808 223 1133
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Website after changes constitutes acceptance of the new Terms.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Information
For questions about these Terms, please contact us:
- [DEALERSHIP NAME]
Address: [PHYSICAL ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]